Frequently Asked Questions

How much time do I have to complete the course?

You have six (6) months to complete the course from the date of purchase.

Is technical assistance available if I have software issues during the course?

Yes, you can email . 

Is a certificate available upon completion of the course?

If you register for a course that offers CMEs, you must complete the minimum requirements to receive your certificate. Once you meet those requirements, your CME certificate will be automatically generated. You may view and download the certificate any time from your dashboard.

Is a certification exam available after I complete the course?

The Academy of Physicians in Wound Healing (APWH) endorses the Council for Medical Education and Testing (CMET) wound certification exam. The Council for Medical Education and Testing (CMET) is a organization providing the only physician specific certification in wound healing fully produced and administered by a physician specific organization and available to all prescribing physicians. The exam is Beta-tested, peer reviewed and now in its seventh year has demonstrated proven viability and withstood the test of time. By numbers alone it is de facto the largest and most widely accepted certification of its kind in the United States today. CMET is the physician's choice for wound-healing certification. Please visit to view their upcoming exam dates and locations.

The APWH provides certification for Nurse Practitioners and Physician Assistants. Go to to learn more. 

If I am unable to take the course, can I receive a refund?

Refunds will be considered on a case-by-case basis. Please e-mail, and include 1) your name; 2) the name of the product for which you would like a refund, and 3) the reason you are requesting a refund.

Where do I find all the products I attended/registered for?

You will see all the products you are registered for on your dashboard.

How often can I return and review a purchased product?

Anytime you want. You will see all the products you are registered for and all the sessions added to your account on your dashboard [we can hyperlink to the Dashboard].

How do I reset my password?

To change your password, please visit your profile. To access your profile, log-in to if you have not already done so, then select your name, and then “Profile."

I have other questions (not addressed in this section), how do I contact Customer Support?

If you need assistance with registration, accessing an event you have purchased, or other customer service-related issues, please contact